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If the product purchased in the online store does not suit you, you can return it within 14 days from the moment of receipt of the shipment. 1. Please fill out the product return form. A return form is included in your order. 2. Bring the completed form together with the product to any our store (EIROPAS APAVI, MILANI or ELCHE) or send it as a parcel via OMNIVA to Parcel (you received the return code by sms if you chose Omniva Parcel as the delivery method), or send it to OMNIVA Parcel "Riga T/C Damme package", indicating t. number: +37125666467 Important: You can only return the product: - if the product is not used - the external appearance and consumption characteristics have been preserved - its original packaging and labeling have been preserved Funds for the returned product are credited to the customer's bank account (which corresponds to the payment card with which the payment was made) within 8-10 days from the moment of confirmation of the return of the product by e-mail, depending on the policy of the customer's bank, but no later than 30 days after the product in the warehouse of SIA "EIROPAS APAVI" at the time of receipt. The claim application period for shoes purchased in an online store is 2 years. If you find a defect, stop wearing it and immediately submit a completed claim form in any of our stores (EIROPAS APAVI, MILANI or ELCHE). The shoes brought must be clean! The product will not be changed or repaired if damage has occurred by not following the instructions for use and regulations. Product exchange If the size of the purchased shoes does not fit you, you can change the size in any of our stores (EIROPAS APAVI, MILANI, ELCHE), pre-booking the required size by calling +37125666467. ______________________________________________________________________________ If the ordered item is no longer available at the time of order processing, the amount paid will be returned to you automatically. Note that the speed of the money transfer depends on your bank's policy and may take up to 10 working days. Product return procedure within the framework of consumer rights: 1. Please fill out the application form. 2. Attach a document confirming the purchase (invoice or delivery note) 3. Bring the product with all the necessary documents to any of our stores or send it to the office of SIA EIROPAS APAVI - Riga, Kleistu iela 24, LV-1067 or to the parcel post, indicating the address of the parcel post "Rīgas T/C Damme parcel post" and phone number: +37125666467